Refund policy

Return and Refund Policy

Last Updated: August 24, 2026

Thank you for shopping at Morenzaey. We want you to be completely satisfied with your purchase. If you are not satisfied with your order, we are happy to offer a 30-day return and refund policy.

Return Eligibility

You may request a return within 30 days after receiving your order.

To be eligible for a return:

The item must be unused and in the same condition that you received it.
The product must include original packaging and accessories.
Proof of purchase or order information must be provided.
Items damaged due to misuse, improper handling, or normal wear and tear may not qualify for a refund.

Return Process

To start a return, please contact our customer support team:

Email: dorotheagude19@outlook.com

Please include:

Order number
Customer name
Reason for return
Photos or videos if the item has a quality issue

Our customer service team will review your request and provide return instructions if approved.

Refund Process

Once your return is received and inspected, we will notify you about the approval or rejection of your refund.

If approved:

Your refund will be processed to your original payment method.
Refunds usually appear within 5-10 business days depending on your payment provider.
Shipping fees are non-refundable unless the product arrives damaged or defective.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days after delivery. We will work with you to provide a replacement or refund solution.

Cancellation Policy

Orders can be canceled within 24 hours after purchase. After this period, your order may already be processed and cannot be canceled.

For any return questions, please contact: